Hotel Astoria Genova: contacting us is easier than ever (and we’re available 24/7)

Staying in touch with Hotel Astoria Genova is now easier than ever. Whether you’re travelling for business, visiting the city for a weekend or heading to the port, having quick access to reliable information makes a real difference. That’s why we’ve chosen to integrate technology that makes communication direct, immediate and available 24 hours a day.

Thanks to our partnership with Nivula, every request is managed centrally and reaches our team instantly, regardless of the channel you prefer: WhatsApp, Messenger, email or phone. The result is smoother service, faster response times and the ability to get clarification even while you’re on the move.

Simple, direct contact isn’t optional: it’s a key part of the experience we want to offer from the very first message.

24/7 assistance thanks to Nivula technology

When travelling, having someone available at any time truly matters. This is why Hotel Astoria Genova has adopted a system that allows guests to reach us at any moment, without delays or unnecessary steps. The technology developed by Nivula streamlines communication and enables us to handle every request consistently, even during peak hours or when the hotel is fully booked.

A system that centralises everything

Nivula’s software gathers all incoming requests from WhatsApp, Messenger, email and phone into a single space. This means no message gets lost, no question is left unanswered and every piece of information is handled in an organised way, regardless of which channel the guest chooses.

For travellers, the advantage is immediate: you can write to us from your smartphone while on the move, contact us from your desktop while planning your trip or simply call us. Everything flows into the same system, allowing us to respond faster and with greater accuracy. In practice, guests choose the channel they prefer; we guarantee the same level of assistance, 24 hours a day.

All channels active at all times for messaging or calling us

Everyone has their own preferred way of communicating, and at Hotel Astoria Genova we’ve made sure every channel is equally convenient and immediate. Whether you’re planning your stay from the office, travelling or simply out and about, you can reach us in the way that feels most natural to you.

WhatsApp is available on both mobile and desktop, ideal for quick questions or clarifying booking details. Messenger offers the same speed for those who use social platforms to organise their travel. Email and phone remain available for guests who prefer more direct or detailed communication.

All these channels converge in the same system and receive the same level of attention. No switching platforms, no delays: choose the channel you prefer and get the information you need right away.

A faster way to organise your stay in Genoa

Having a direct line with the hotel makes every part of the journey easier. It allows you to get immediate clarification on room availability, included services or additional options, without waiting for an email reply or searching through multiple pages.

For late arrivals, having 24/7 contact is essential: you can let us know you’ll be arriving in the evening, ask for check-in information or confirm parking availability without stress. The same applies to more specific requests, such as particular accommodation needs, transport advice or details about the neighbourhood.

Our goal is to streamline every step and make planning your stay simpler and quicker. Any doubt — even last-minute — gets resolved in moments, so you can focus on what really matters: enjoying Genoa.

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